Truth Advertising Terms and Conditions

 LEGAL CLAIM: NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. TRUTH ADVERTISING RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the printing process.

Truth Advertising reserves the right to deny advertising to any church or non profit organization for any reason.

TRUTH ADVERTISING is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Grammar, Punctuation, Incorrect phone numbers or addresses or maps.

By submitting my estimate/agreement and proof approval "I agree to the following terms".
I will verify with my final proof that spelling and content are correct, I am satisfied with the document layout and I understand that my document will print EXACTLY how I approved the proof. I also agree that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.

INDEMNIFICATION.  You agree to indemnify and hold harmless Truth Advertising, their officers, directors, employees, or agents from any and all loss, expense, or damages on any and all manner of claims, demands, actions and proceedings that may be instituted against Truth Advertising on grounds alleging that said printing violates any copyright or any proprietary right of any person.

LIMITATION OF LIABILITY.  In no event shall Truth Advertising, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, arising out of or in connection with Truth Advertising's products and services.

UNITED STATES POST OFFICE: Truth Advertising assumes with this agreement unless otherwise stated that your church has non profit status with the United States Post Office. Should your status have been revoked or you do not qualify for non profit status with the US Postal service, you will be re-billed at the actual postage amount you have qualified for (usually .154 cents on a saturation mailer.) Truth Advertising assumes no responsibility for the timely delivery of mail from the US Post Office. Please allow 2-7 days for the delivery of your mail once dropped at the US Post Office.

POSTAL INCREASE: At times the US Post Office will raise it's postage prices. These rates are beyond our control and any agreements made before this increase or multiple mailing programs including TA new neighbors program will be adjusted to reflect the rate increase.

COPYWRITES: The Customer also warrants that any subject matter provided by client to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. All design ideas are the property of TA and cannot be copied, duplicated, or reproduced in any manner without written permission from TA. TA reserves the right to post any mailer, designed or printed, for viewing and possible customization.

PAYMENT: Truth Advertising requires payment in full before shipping or mailing your job. Once your job is approved it will be sent to our press department where is will be printed and addressed. However, we will place your job “on hold” status until we receive payment in full. TA accepts checks, credit cards, and you may also pay with our secure online payment feature. For current clients, Truth Advertising will bill a credit card file if we cannot reach you in time for your mailing to drop at post office to avoid your mailers arriving late in homes. In the event Truth Advertising completes your order without payment in full you will be subject to the following terms: Balances past 90 days will be subject to 1% interest rate per month until paid in full. In the event of default by purchaser, purchaser shall pay for expenses of seller in enforcement of remedies including reasonable attorney's fees and legal expenses.

CANCELING ORDER: When submitting design to art department you begin the order process. If you cancel an order before we begin the design process no cancellation fee will be assessed. If you cancel after we have designed an ad for you and send you a PDF online soft proof, you will be billed for design services in the amount of $200. After you have approved your PDF online soft proof for printing, we cannot offer a refund and must bill you the full order amount. This is because we immediately send your job into pre-press production, once you approve the proof. All transactions and approval stages in our order entry process are recorded and time stamped in your customer administration section.

OVERRUNS: We pride ourselves in shipping more than the client ordered on most occasions. We stand by a standard of 300 samples of your order to use how you wish. We ship these samples FREE. If you need more than the 300 samples we will bill you a small fee per piece and shipping of your samples.

ONLINE PROOFING: Truth Advertising provides you with to online soft proof. One of the first design, and the second after changes are made. Client may sign the 2nd proof with changes to release job to pre-press department. Changes after the 2nd proof that a 3rd online proof is required, will be billed out at an additions $35 per proof.

COLOR PROOFING & MATCHING
Truth Advertising is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Truth Advertising will try it's best to match the gradient density of each color , Truth Advertising not liable for the final appearance of a color.

ORDER CANCELLATION
Truth Advertising will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. 
If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction ) 
Once the order has been placed successfully, No Refunds are issued for the Logo, and Graphic design services.

RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Customer must notify Truth Advertising within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken. 
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by customer's own expense.

TIMELINES:

- Custom Design (3 days from receiving your ad copy)
Once we decide on your ad copy your ad will enter our design dept. This step will take between 3 - 4 days. We need to be sure we have all of your information and any logo's, pictures, we may need.

- Proofing (24 - 48 hour turnaround on each group of changes)
Once your ad copy is completed we will e-mail you a first proof. We will discuss this proof with you and make any corrections or changes that need to be done. Each group of changes will take 1 day to make before we can send a new proof back to you. Once your ad is approved, you will email us a confirmation that your ad is fine to print.

- Printing (4 day print window on most jobs)
Once approved your piece will enter our manufacturing process where it will be proofed by our printing department one last time. It will then be printed, left to dry for 24 hours and cut for our mail processing department. This process is usually completed in as little as 4 days.

- Addressing (2 day turnaround)
Once printed your piece will enter our mailing process where it will be ink jet-addressed, carrier-route sorted, and trayed for your complete convenience. We will ship you the sealed trays containing your pieces along with all postal forms. All you need to do now is drop them off, along with your postage check at your local post office. You will receive an email when this process is complete. It will include tracking numbers so you will know when to expect your mailers and samples.

- Shipping (2 - 5 days depending on your location)
Your mailers will be shipped either Fed-Ex ground, or on a UPS Freight depending on the size of your mailer and location. Smaller orders are bundled and shipped Fed-Ex ground. Larger orders are palletized and shipped in sealed trays by UPS Freight.

- Mailing Your Pieces For You
Truth Advertising can also clear and ship the mail for you to your local post office or post offices thus eliminating any work on your part. This process is called "ghost permitting". It does require US Post Office Authorization to mail under non profit rates by the church, a form 3624 and a form 3623 to be filled out by your church. To save time in the process Truth Advertising may on your behalf fill out a form 3623 and complete the letter of request if required by US Post Office to complete your ghost mailing application.

- US Post Office Mailing (3 - 5 days)
Please budget 3 - 5 days for your local post office to deliver your mailers “in-home."

For Clients Submitting Own Design:

Below is our Ad Submission Specs:

AD TECHNICAL SPECS

FILE FORMAT:
Please provide Press-Ready Files in PDF format @ 300dpi. (We will also accept 300 dpi JPG, EPS and TIFF files)

COLOR MODE:
All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode.

RESOLUTION:
File formats must have a minimum of 300 dpi (dot per inch) resolution. Photos included in must be 300dpi also.

BLEED:
Please build your press-ready files by adding 1/8 inch bleed around your postcard or flyer:
Example: a 6 x 11 postcard will have 1/8 inch bleed on all sides and be a final size of 6.25 x 11.25

FONTS:
a. Fonts must be embedded in PDF files.
b. Fonts must be outlined or converted to paths or curves in EPS files.
c. Some fonts have copyright restrictions and will not embed in PDF Files.

SAFE ZONE:
All critical elements (text, images, logos, etc.) must be kept at least 1/2 inch inside the edge.

BORDERS:
Please allow 1/16" cutting tolerance around your card. We recommend no borders due to shifting in the cutting process, borders may appear uneven

MAILING AREA:
Mailing area must be 4 inches wide of white mailing box by 3 inches tall. The mailing box area must be left white. Your return address must be in the mailing box area or clearly somewhere else on the card – see below. If using your postage permit imprint see below on how to place. If using our postage permit imprint, we will place it for you.

Your return name and address must match exactly the return name and address originally filed with your non-profit permit.

Please contact your marketing consultant for uploading your own designs.