FAQ's

Turnaround Timeline

Average Turnaround Timeline:

  • Custom Design: 1-2 Business Days for Initial Proof

  • Revisions to Initial Proof: 1 Business Day Each Set of Revisions

  • Printing: 3-5 Business Days after Final Print Approval from Client

  • Mail House Services: 2-3 Business Days

  • Trucking/Shipping: See Shipping Chart Below

  • Delivery by USPS: See Below

USPS Mail Delivery: At present, the USPS does not guarantee a delivery time for any of its standard mail including first class. TA will make every effort to time the trucking of your mail to its USPS Sectional Facility for your desired in the home delivery window. However, TA cannot assume responsibility for the early or late delivery of mail. Please budget anywhere from a 1-7 day delivery window, with a 2-4 day average delivery window in most cases. *States such as Alaska and Hawaii can be longer.

Additional Holiday Turnaround:
Please be advised that during the Easter and Christmas seasons, our standard design and printing turnaround time MAY be extended by an additional (1-2) one-two business days due to an increase in volume. Please check with your marketing consultant on the current schedule.

Trucking/Shipping: Most mailers are shipped freight (ready to mail) to the USPS sectional facility closest to your mailing area. Please see the map below to estimate trucking time. The day your mailer ships does not count as a shipping day. Holiday trucking: Trucking will be suspended on the Friday before holiday weekends and will resume the following Monday. Trucking will be suspended for the day on any weekday holiday. Please budget your time accordingly.

Calculate your Trucking Transit:

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Statement of Faith

Truth Advertising is a Christian company, and we adhere to the following beliefs:

The Apostles Creed – I believe in God, the Father Almighty; and in Jesus Christ, his only Son, our Lord, who was born of the Holy Spirit of the Virgin Mary, who under Pontius Pilate was crucified, and buried. On the third day rose again from the dead. He ascended into Heaven and sits at the right hand of the Father. From thence he will come to judge the living and the dead. And in the Holy Spirit, the holy Church, the forgiveness of sins, the resurrection of the body, the life everlasting. Amen.

National Association of Evangelicals’ Statement of Faith – We believe the Bible to be the inspired, the only infallible, authoritative Word of God. We believe that there is one God, eternally existent in three persons: Father, Son and Holy Spirit. We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. We believe that for the salvation of lost and sinful people, regeneration by the Holy Spirit is absolutely essential. We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a godly life. We believe in the resurrection of both the saved and the lost; they that are saved unto the resurrection of life and they that are lost unto the resurrection of damnation. We believe in the spiritual unity of believers in our Lord Jesus Christ.

We also believe that God created the bond of marriage, and he created it as a union between one man and one woman.

We adhere to these beliefs and retain the right to deny our advertising services to anyone or organization that does not agree with our statement of faith or is openly in opposition to our beliefs.

The mission of Truth Advertising is to provide high-quality direct mail marketing products and services for churches at Not-for-Profit pricing, allowing you to reach more people for the Kingdom and be found good stewards of your finances. In order to provide this outstanding service, we must follow a set of terms and conditions to protect you, the client, as well as Truth Advertising.

Truth Advertising Terms and Conditions

Please read these Terms and Conditions carefully. By accessing this site and pages thereof, and by using Truth Advertising services, you agree to be bound by the Terms and Conditions below. If you do not agree to these Terms and Conditions, DO NOT utilize Truth Advertising services and information.:

LEGAL CLAIM: NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. TRUTH ADVERTISING RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

RIGHT TO WITHDRAW ADVERTISEMENT
The Truth Advertising brand is represented on every mailer. It is the sole discretion of Truth Advertising to accept or deny any direct mail campaign for illegal purposes and or including …. Profane, abusive, threatening, obscene, vulgar, or otherwise objectionable content, or content that may be interpreted as objectionable by the general public within a specific mailing area. Truth Advertising reserves the right to deny advertising to any church or nonprofit organization for any reason.

ORDER APPROVAL
The customer is fully responsible for final proof and layout approval before the printing process.

TRUTH ADVERTISING is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Grammar, Punctuation, Incorrect phone numbers or addresses or maps.

By submitting my estimate/agreement and proof approval “I agree to the following terms”.
I will verify with my final proof that spelling and content are correct, I am satisfied with the document layout and I understand that my document will print EXACTLY how I approved the proof. I also agree that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.

INDEMNIFICATION. You agree to indemnify and hold harmless Truth Advertising, their officers, directors, employees, or agents from any loss, expense, or damages on any manner of claims, demands, actions, and proceedings that may be instituted against Truth Advertising on grounds alleging that said printing violates any copyright or any proprietary right of any person.

LIMITATION OF LIABILITY. In no event shall Truth Advertising, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, arising out of or in connection with Truth Advertising’s products and services.

UNITED STATES POST OFFICE: Truth Advertising assumes with this agreement unless otherwise stated that your church has nonprofit status with the United States Post Office. Should your status have been revoked or you do not qualify for nonprofit status with the US Postal service, you will be re-billed at the actual postage amount you have qualified for (usually .154 cents on a saturation mailer.) Truth Advertising assumes no responsibility for the timely delivery of mail from the US Post Office. Please allow usually 2-7 days for the delivery of your mail once dropped at the US Post Office.

POSTAL INCREASE: At times the US Post Office will raise its postage prices. These rates are beyond our control and any agreements made before this increase or multiple mailing programs, including TA new neighbor program will be adjusted to reflect the rate increase.

COPYRIGHT: The customer also warrants that any subject matter provided by the client to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice to be protected by copyright law, the absence of such notice does not necessarily assure a right to reproduce. All design ideas are the property of TA and cannot be copied, duplicated, or reproduced in any manner without written permission from TA. TA reserves the right to post any mailer, designed or printed, for viewing and possible customization.

PAYMENT: Truth Advertising requires payment in full before shipping or mailing your job. Once your job is approved it will be sent to our press department where it will be printed and addressed. However, we will place your job “on hold” status until we receive payment in full. TA accepts checks, credit cards, and you may also pay with our secure online payment feature. For current clients, Truth Advertising will bill a credit card file if we cannot reach you in time for your mailing to drop at the post office to avoid your mailers arriving late in homes. In the event Truth Advertising completes your order without payment in full you will be subject to the following terms: Balances past 90 days will be subject to a 1% interest rate per month until paid in full. In the event of default by the purchaser, the purchaser shall pay for the expenses of the seller in the enforcement of remedies including reasonable attorney’s fees and legal expenses.

CANCELING ORDER: When submitting designs to the art department you begin the order process. If you cancel an order before we begin the design process no cancellation fee will be assessed. If you cancel after we have designed an ad for you and send you a PDF online soft proof, you will be billed for design services in the amount of $200. After you have approved your PDF online soft proof for printing, we cannot offer a refund and must bill you the full order amount. This is because we immediately send your job into pre-press production, once you approve the proof. All transactions and approval stages in our order entry process are recorded and time-stamped in your customer administration section.

OVERRUNS: We pride ourselves on shipping more than the client ordered on most occasions. We stand by a standard of 200 samples of your order when available, to use how you wish. We ship these samples FREE. If you need more than 300 samples we will bill you a small fee per piece and shipping of your samples.

ONLINE PROOFING: Truth Advertising provides you with two online soft proofs. One of the first design, and the second after changes are made. The client may sign the 2nd proof with changes to release the job to the pre-press department. Changes after the 2nd proof that a 3rd online proof is required, will be billed out at an additional $35 per proof.

COLOR PROOFING & MATCHING
Truth Advertising is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design, layout, text accuracy, image proportion, and placement, but not color or density.

Truth Advertising will try its best to match the gradient density of each color, Truth Advertising not liable for the final appearance of a color.

ORDER CANCELLATION
Truth Advertising will be happy to help you cancel your order before Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
If the job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. The minimum is $15 ( 15%-30% of total transaction )
Once the order has been placed successfully, No Refunds are issued for the Logo and Graphic design services.

LIMITS OF LIABILITY THIRD-PARTY LISTS: Truth Advertising is not liable for any losses or damages claimed through the use of our lists or mailing services using lists that were compiled by other companies and rented out by us. Under no circumstances can Truth Advertising guarantee the validity of rented/purchased other than what is guaranteed by the company such list was purchased from. Under no circumstances shall our liability for a mailing exceed the invoice cost of such list. Compiled lists from various mailing lists of independent publishers and direct mail marketers cannot be guaranteed deliverable, nor can the outcome of any mailing be guaranteed for delivery. Further, no warranty is made concerning lists obtained from third parties other than assignment to of whatever warranty is made by the third party and provided to us. We are not liable for any other damages or losses incurred through the list(s) provided. Complete Terms and Conditions of Mailing Lists.

RETURNS AND REFUNDS
Since each order is unique to the customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Customer must notify Truth Advertising within 6 business days of order acceptance to notify any defects discovered in the ordered product. To receive a replacement Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken.


All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped at the customer’s own expense.

How the Process Works

Getting a custom direct mail marketing is easy when you work with Truth Advertising! We handle all the details of your order, from design to delivery:

Step #1: Begin Working One on One with a Marketing Consultant.
We know how busy you are! Getting custom direct mail marketing needs to be easy and effective. We handle all the details of your order from design to delivery. We will discuss nonprofit postage requirements, budgets, formats, quantities, timelines, mailing areas, and collect all the necessary information to design the best possible piece for your marketing campaign. Truth Advertising has no hidden costs. Each quote you receive includes.

 

  • Custom Graphic Design

  • Saturation Mailing List

  • Laser Addressing

  • All Mail Sort and Preparation

  • Trucking the Mail to the Post office

  • Nonprofit US Postage

 

Step #2: Determine the Best Prospects for your Church.

A great mailer depends on a great list. Our marketing consultants will work with you to determine which type of mailing list is right for you. Not all lists are equal. Choose to be informed. Make sure you have the right list for your needs and your list is up to date. Postage price can vary greatly on the type of list you use.

Step #3: Develop An Eye-Popping, Attention Grabbing Postcard.
All cards are custom-designed exclusively for your church – FREE. Our online design samples are meant to give you ideas of what other successful churches like yours are doing.

Step #4: Let Truth Advertising Handle the Mailing. 

Every week, our Finishing and Mailing Center processes hundreds of thousands of direct mail postcards, flyers, and magazines. 

We can help get you nonprofit status and then mail at the lowest rate available .083 cents. Whether it’s 5,000 pieces or 500,000 pieces, we have the equipment, space, and resources to effectively complete your job correctly, cost-effectively, and on-time!